Where can I buy Masi Carbon products?

You can purchase Masi Carbon cues and accessories through our authorized dealer network. Use the Dealers page to find the nearest dealer or contact us directly via WhatsApp or email for custom orders.

Can I order via WhatsApp?

Yes. Product consultation, quote requests and order processing can all run via WhatsApp. The number is available on the floating button. We respond within 1 business day during working hours.

How long does shipping take?

Domestic Türkiye orders ship within 2-3 business days. EU orders take 5-8 business days, USA and East Asia 7-12 business days. Custom-built orders add a 10-14 day production lead time.

What is the return policy?

A 14-day right of withdrawal applies to standard catalog products. Custom-built items (custom weight, grip pattern, engraved name/logo) are non-returnable. The unlimited manufacturer-defect warranty always applies.

Do you offer wholesale or B2B pricing?

Yes. We offer dedicated wholesale price lists for billiard clubs, cafes, halls and international distributors. Request a B2B quote at info@masicarbon.com.

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